SysAid Wins Gold Medal in IT Service Management from Info-Tech

BOSTON, May 14, 2019 /PRNewswire/ — SysAid, a leading provider of IT service management (ITSM) solutions, announced that the company won a 2019 Software Reviews Gold Medalist for IT service management (ITSM). The award was based on detailed evaluations completed by verified users.

Software Reviews is an evaluator of enterprise software that is owned by Info-Tech Research Group, an IT consultancy. Its awards go beyond simple 5-star reviews and instead factor in over 60 data points to rank vendors on features, vendor capabilities, and the experience they provide their customers.

SysAid was one of only five ITSM vendors to earn a Gold Medal this year. 100% of the 54 SysAid reviewers said they would renew their service, and their scores placed SysAid in 2nd place for creating business value and 2nd place for giving vendor support out of 17 total vendors.

SysAid’s Word Cloud revealed that reviewers used terms like Critical, Trustworthy, Caring, Reliable, Efficient, Transparent, Integrity, Continually Improving, and Performance Enhancing to describe their experiences with SysAid.

Individual reviewers wrote that SysAid is a “Great product with good features!” and “Easy to use and a great tool for our company.” Another lauded SysAid’s “Quick, simple and cheap implementation without IT.”

“We feel grateful that our customers shared their experiences with Software Reviews so that their peers can assess and understand SysAid,” said Sarah Lahav, CEO of SysAid. “We’re honored to be a Gold Medalist and eager to continue delivering the innovation, quality, and committed service that we have become known for.”  

SysAid’s Software Reviews profile is available at: 

To view the Software Reviews ITSM Quadrant, visit:  

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

– Join more than 180,000 IT professionals in the SysAid Community.

– Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Julie Solomon




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