Global Audio Analytics Market Report 2019: Analysis & Forecasts 2018-2024 – Increasing Demand for Conversational Customer Relationship Management (CRM) Services

DUBLIN, March 21, 2019 /PRNewswire/ — The “Global Audio Analytics Market Forecast to 2024” report has been added to’s offering.

The global audio analytics market will grow at a CAGR of 18.2% during the forecast period 2018-2024.

There are several industries where audio analytics can have a positive impact. Some of the major areas where audio analytics could be deployed are contact/support centres, BFSI, retail and eCommerce, telecom and IT, and healthcare. With its implementation, the industries can reduce the overall business process cost by leveraging technologies including artificial intelligence and machine learning. This will help the organizations in automation and improve business processes, thus resulting in enhanced customers experience.

Global audio analytics market is categorized based on the presence of diversified small and large vendors. Avaya, NICE, and Verint are some of the key vendors and are increasing their footprint, however small vendors are competing with them in the global market by maintaining competitive pricing and customized product offering. By entering into alliances and strategic partnerships with other players in the market, the global vendors are expected to grow further during the forecast period.

The aim of this report is to define, describe, and forecast the audio analytics market on the basis of segments, which includes type, component, end-user, and regions. In addition, it helps the venture capitalists in understanding the companies better and make well-informed decisions. It is primarily designed to provide the company’s executives with strategically substantial competitor information, data analysis, and insights about the market, development, and implementation for an effective marketing plan.

Key Topics Covered:

1 Executive Summary

1.1 Audio Analytics Market Share by Type and by Component (2017 and 2024 )

2 Industry Outlook

2.1 Industry Snapshot

2.1.1 Industry Overview

2.1.2 Industry Trends

3 Market Snapshot

3.1 Total Addressable Market

3.2 Segment Addressable Market

3.2.1 PEST Analysis

3.2.2 Porters Five Force Analysis

3.3 Related Markets

4 Market Characteristics

4.1 Market Evolution

4.2 Market Segmentation

4.3 Market Dynamics

4.3.1 Drivers Increasing demand for conversational customer relationship management (CRM) services Advancements in security systems Proliferation of voice-enabled devices

4.3.2 Restraints Demand for data scientist with adequate NLP skills High initial setup cost Integration of audio analytics technology with existing infrastructure

4.3.3 Opportunities Growth of conversational platforms with AI across industries Enhanced customer experience Lower operational expenditure due to high levels of automation

4.3.4 DRO – Impact Analysis

5 Audio Analytics Market, By Type

5.1 Overview

5.2 Speech

5.3 Voice

5.4 Others

6 Audio Analytics Market, By Component

6.1 Overview

6.2 Speech Engine

6.3 Indexing, Analysis and Query

6.4 Reporting and Visualization

7 Audio Analytics Market, By End User

7.1 Overview

7.2 Contact / Support Centers

7.3 BFSI

7.4 Telecom & IT

7.5 Retail & eCommerce

7.6 Healthcare

7.7 Others

8 Audio Analytics Market, By Geography

8.1 Overview

8.2 Americas

8.3 EMEA

8.4 APAC

9 Competitive Landscape

9.1 Competitor Analysis

9.2 Product/Offerings Portfolio Analysis

9.3 Market Developments

9.3.1 Mergers & Acquisitions (M&A)

9.3.2 Product Launches & Exhibitions

10 Vendor Profiles

10.1 Avaya

10.2 Genesys

10.3 NICE


10.5 Verint

11 Companies to Watch for

11.1 CallMiner

11.2 Sound Intelligence

11.3 Yactraq Online

12 Annexure

For more information about this report visit

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