The customer kiosks include a retail shop, a quick serve restaurant and a convenience store. The kiosks contain working simulations of the inidual business environments, including live cameras feeding monitors with heatmaps and integrated point of sale (POS) systems. DTiQ can demonstrate how their technology will look and feel in a live customer environment. Thus, enabling their customers to realize firsthand the benefits they will recognize and understand how it will operate in their stores.
“Approximately 70% of our customers pass through Las Vegas every year. This new customer experience center allows our clients to experience DTiQ’s product suite and instantly understand how we can positively impact their bottom lines,” says Mark Simson, Chief Operating Officer for DTiQ.
The new facility also includes an executive briefing center, complete with a product demonstration and benchmark facility. Here, integrations with hundreds of various systems and technologies can be tested and experienced in real time. Also included, is the company’s 24/7 customer support center and loss prevention headquarters. The new office will enable DTiQ to scale to meet their growing customer base.
“Our goal has always been to be a trusted adviser to our customers. We couldn’t think of a better way to achieve that than offering our customers a cost-free method to experience DTiQ in a live environment – one similar to their own location,” says Mike Coffey, Chief Executive Officer for DTiQ. “Our new customer experience center enables us to do just that. We can show our customers how they make their stores more efficient.”
DTiQ improves how restaurants and retail locations are managed. It is the world’s leading provider of intelligent video-based surveillance and loss prevention services; combining state-of-the-art surveillance equipment with advanced, cloud-based analytics and expert services. DTiQ has been in business for over 20 years, enhancing over 8 million consumer experiences daily, while protecting trillions of dollars of assets. DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Charming Charlie, Dairy Queen, Golf Town, Hard Rock Café, KFC, McDonald’s, Pandora, Subway, Swarovski, Taco Bell, US Polo, Vineyard Vines and Yankee Candle. For more information, visit www.DTiQ.com.