LOS ANGELES, March 14, 2019 — Broadvoice announced today that TMC, a global, integrated media company, has named its UCaaS and virtual call center platform, b-hive, as a 2018 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
The 2018 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.
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“b-hive was designed with both the customer and the channel partner experience in mind,” said George Mitsopoulos, chief operating officer at Broadvoice. “We are thrilled that TMC’s CUSTOMER magazine has recognized our commitment to provide a thoughtful user interface that is robust and easy to use.”
Made for small and medium businesses (SMBs), b-hive combines cloud PBX, UC and collaboration features with a virtual call center that’s connected to Broadvoice’s secure, redundant network and hosting infrastructure. The result is an affordable, enterprise-class cloud communications platform that removes the barrier to entry for business continuity as a service for many SMBs.
b-hive offers an easy-to-use interface that goes beyond industry norms for intuitive interactions with technology. Using b-hive, partners can place orders directly into the UCaaS platform within two minutes, kicking off customer acceptance and order processing. Customers can use the same platform to manage their accounts and access features, including a mobile and desktop app for calls, text, group text, and SMS, as well as enhanced analytics.
b-hive is unique because Broadvoice can deploy its service using a seat model and a call path model across multiple locations, while competitors may offer a call path model limited to a single location.
“Congratulations to Broadvoice for receiving a 2018 Customer Experience Innovation Award. b-hive has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
Broadvoice offers a flexible, smart portfolio of IP-based voice and data offerings, backed by its enterprise-class, geo-redundant IP telephony platform. This includes its flagship cloud UC and PBX services, which features unlimited voice calling plans throughout the continental United States and Canada.
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. For more information about Broadvoice, please visit broadvoice.com.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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